O2 mobile fraud - help please

[AndrewO]

Hi

I was searching online to seek a resolution to a mobile phone fraud. 

I have discovered an application in my name for a phone (22nd June).  I have also had this with Vodaphone and Virgin Mobile who are currently dealing with the matter.  The phone has not been delivered yet.

I did not order this phone and need to check if i have an application in progress with O2.

Please can you help progress this matter ? 

Many thanks

Andrew

[jonsie · Accepted solution]

Call any number and choose the fraud option

Guide: Coronavirus Community Help and Support 

[Bambino]

@AndrewO See this link as well as contacting O2
https://www.actionfraud.police.uk/

[AndrewO]

thanks but they don't seem too helpful..

email response...

"Whilst we have not recorded this matter as a crime, we will still make use of the information you have provided. Information reports are utilised to enrich the overall intelligence picture which assists with the formulation and refinement of prevention strategies."

[gmarkj]

Try calling the number given and use the option for fraud.