Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! O2 Recycle

Hello, I’mTrying to order an O2 Recycle parcel for a friend. They cannot remember their log in / password for my O2 and we cannot reset it. Can anyone help pls.

Kat86 by Level 1: Joiner
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Resolved! O2 mobile fraud - help please

Hi I was searching online to seek a resolution to a mobile phone fraud. I have discovered an application in my name for a phone (22nd June). I have also had this with Vodaphone and Virgin Mobile who are currently dealing with the matter. The phone ha...

AndrewO by Level 1: Joiner
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Resolved! Age verification

How do I go about lifting the age verification when I can’t go out as I’m shielding and don’t have a credit card?

Emily6 by Level 1: Joiner
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Unable to claim my Galaxy Buds

Having a lot of issues contacting o2 at the minute.Upgraded to s20+ last week cant claim the galaxy buds as per promotion as they are only accepted claims up to march.Work email won't register on the phone but I can sign on on the Internet. I type in...

LOTTIE91 by Level 1: Joiner
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Resolved! Can I order my upgrade on O2 Refresh and then join my Mum's O2 Family Plan?

Hello everyone, My O2 Refresh contract is due to expire on the 23rd of August of this year and I was wondering if I could upgrade my phone myself and then register my own phone on my Mum's O2 Family Plan using her phone as she's not sure how to do it...

Resolved! Insurance

The o2 app says I have 28 days from upgrade to set up my insurance for my new phone however it says I need to call o2 or go into store. I am unable to go into stores and when I call customer services I am led to a point where it says good bye (as my ...

Resolved! Message forwarding

Hi I wonder if someone can help. I sent my iPhone to insurance repair service. The asked me for a number they can reach me at so I gave them my partners number. He is now receiving ALL text messages for my number as if there was some sort of message ...

Unable to claim my free airbuds

I have tried to apply for my free samsung airbuds like the 02 offer said i could. Yest samsung has said i haven't purchased it at the right time, however I only upgraded 2 days ago and part of the deal was the free airbuds, the offer was on until end...

airbuds by Level 1: Joiner
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Order new sim

HiI want to add another sim to my account (moving it from Vodafone) do I just order a SIM from O2 then phone O2 with the PAC code to transfer the original number over?Or is there a easier way?Thanks for the help

AlanSt by Level 1: Joiner
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