O2 Open Code

[Karen196446]

I work for the nhs and have just brought the new samsung galaxy s7 edge i went to the o2 open website and read faqs which say

What's the deal, in simple terms?
O2 Open gives customers 25% off airtime plans with 3GB or above data and 15% off airtime plans below 3GB. This is across all Refresh 24 month Pay Monthly voice and Mobile Broadband tariffs.

but o2 says it does not apply to samsung galaxy s7 or s7 edge phone.

[MI5 · Accepted solution]

O2 exclude the majority of flagship phones at launch and the T&C's usually reflect this.
Generally it lasts for around a month or two.

[Cleoriff]

Hi @Karen196446 It wont be available to you just yet as the S7 has just been release3d.

Have a look at this guide http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

A bit more patience required

https://o2open.co.uk/O2Open/servlets/ShowFAQ

[Curr946]

Come May time when the hype is over, the discount will apply. But by that time is too late for you up apply it.

[Cleoriff]

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@Curr946 wrote:
Come May time when the hype is over, the discount will apply. But by that time is too late for you up apply it.

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That's not true. Normally O2 Open has to be applied at the time the contract starts... but if O2 reserve the right to apply it later for flagship phones.. then it will become available when they 'lift the bar' so to speak. We see it every year with new iPhone and Samsung releases

[Curr946]

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@Cleoriff wrote:

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@Curr946 wrote:
Come May time when the hype is over, the discount will apply. But by that time is too late for you up apply it.

---

That's not true. Normally O2 Open has to be applied at the time the contract starts... but if O2 reserve the right to apply it later for flagship phones.. then it will become available when they 'lift the bar' so to speak. We see it every year with new iPhone and Samsung releases

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so your saying the discount can be added later to the flagship contracts. Defeat's the point in excluding them in the first place.

[viridis]

Personally @Karen196446 I would try sending the text as written in the guide by @MI5
The S7 isn't listed as excluded in the faq and it's worth a try imo.

[Cleoriff]

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@Curr946 wrote:

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@Cleoriff wrote:

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@Curr946 wrote:
Come May time when the hype is over, the discount will apply. But by that time is too late for you up apply it.

---

That's not true. Normally O2 Open has to be applied at the time the contract starts... but if O2 reserve the right to apply it later for flagship phones.. then it will become available when they 'lift the bar' so to speak. We see it every year with new iPhone and Samsung releases

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so your saying the discount can be added later to the flagship contracts. Defeat's the point in excluding them in the first place.

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I don't write the rules. I am saying what I know to be the procedure with flagship phones. Sometimes the FAQ's state it clearly for a selected period of time. On this occasion they make no mention of the S7 being excluded. However as it was only officially released on March 11th this may well be the reason the OP can't get it yet.

[PhoneDoc]

Just to clarify, O2 Open cannot be applied retroactively on the excluded handsets. If they allow O2 Open to be used from the start of may, only those who purchased the handset from the start of may onwards will be eligible.

[Bambino]

That doesn't sound like a very fair policy to me. Customers are penalized and can't get a discount that they would be entitled to normally because they want a phone when it's released, rather than wait? Sounds like a bit of O2 greeeeeeeeeeeeeeeeeed to me.