Is it just me, or is customer service the worst ever?

[thurstan]

I have been with O2 18 months and find their customer service the worst I have ever experienced. I have used 3, EE, smarty, Lebara within recent years.

Usually the chat is down and the helpline slowwwwwwwwwwwwww.... to answer.

Does anyone have a way to get in touch with them without dedicating half a day to it? And by that I don't mean a theoretical way (eg chat that is not available or 1 hour wait on the phone).

Thanks,

David

[gmarkj · Accepted solution]

You can message them on social media if you have any of those @thurstan.

They have Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)