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Insurance claim

DillonG
Level 1: Joiner
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on ‎18-09-2020 17:34

on ‎18-09-2020 17:34

How do you make an insurance claim? The my02 app tells you to ring customer service and when you do the automated service tells you to use app???
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madasaf1sh
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on ‎18-09-2020 17:40

on ‎18-09-2020 17:40

@DillonG

Best Way is to follow the instructions below when calling:

ou need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
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on ‎18-09-2020 17:42

on ‎18-09-2020 17:42

Hi @DillonG 

You do have to call customer services on any number in this guide Guide: Coronavirus Community Help and Support 

There is also a form you can complete here https://www.o2.co.uk/sites/default/files/2017-04/o2insurance_claimform.pdf 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎18-09-2020 20:23

on ‎18-09-2020 20:23

@DillonG 

All you need is here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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