Human Contact

[skm]

Please give me a Phone number I can call to talk to a human being to sort out my query/issue - want my bundle to be changed from UKP 15/month (5gb,500min,1000msgs) to UKP 5/month.

[Anonymous · Accepted solution]

Hi @skm you can call customer service on 4445 from your phone or use a landline. Details in the link below. There isn’t a £5 bundle though 

https://www.o2.co.uk/contactus

[MI5]

You can change your tariff yourself once every month in your MyO2 http://www.o2.co.uk/myo2
No need to call anyone.

[skm]

My bottomline - I want to pay no more than UKP 5 per month to train my phone number with some calls and text, and a little data. 1. How do I get that from O2? 2. If not possible, how do I get my number ported out? 3. Can you pl list for me the steps at 4445 - press/type 2, 1, 4 etc., so that I get to talk to a human being straight (I do not get clear guide - press X to talk to a person).

[skm]

Retain (not train).

[jonsie]

Just keep pressing zero whenever it gives an option to press a number

[MI5]

You can't have £5 tariff with O2 so how to get your PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278 but you'll need credit to call 4445.

[gmarkj]

The other option if you are pay as you go is to swap to the classic tariff.
Instead of getting a bundle you pay for what you use - 3p per minute, 2p per text and 1p per Mb of data.

[EmilieT]

Hi @skm, did you manage to get through to someone to discuss your options since you last posted? Please let us know how you're getting on with this, and if you need any further advice