Solved: Re: How to complain?

Anonymous · ‎14-11-2017

I have just used the online LIVE CHAT function and received a horrendous service. Commands such as WAIT, and left hanging with refusal to answer questions about the security on my account and refusal to tell me why they sent a phone to someone else on my account etc.. I can't find any link to make an official complaint?

The responses where woeful to say the least!

MI5 · ‎14-11-2017

Complaints here mate https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-11-2017

Complaints here mate https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎14-11-2017

@Anonymous wrote:

with refusal to answer questions about the security on my account and refusal to tell me why they sent a phone to someone else on my account

Oh dear !.........it could be Christmas scam time........so it may be O2 Fraud Dept that you require.

"My life is a facsimile of a sham"

Cleoriff · ‎14-11-2017

@AnonymousIt's never a good idea to use live chat for any account issues. You should have spoken to someone at customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

O2

How to complain?

o2 Switch Up/Recycling

Insurance Query

No access to calls or my mobile phone but need to ...

Tickets aren't transferring to o2 app from Ticketm...

New phone number or an upgrade?