How can I report my phone lost and get a new sim?

[LiamNguyen]

I am so sad that I was stolen my phone this afternoon. I have called to report to O2 but my English was not good enough to speak to them and all store are temporarily closed. And I didn't report to police too.

I didn't buy insurance for my phone, so I can't replace them. I know that was my fault. And now I just want to get a new sim. I am in contract pay monthly with O2. Can anyone help with my problem please?

Thank you so much.

[MI5 · Accepted solution]

@LiamNguyen 

How to report it Guide: Lost or Stolen O2 Device? - How to Report it 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[LiamNguyen]

Thank you for your help.

[MI5]

You're welcome

[LiamNguyen]

My problem was solved. Thank you so much. It just took me 3 mins.

[MI5]

You're welcome