Haven't received my Samsung Buds 3 Pro Code!!!!

[JFlondon]

I bought 2 S25 Ultras from O2 with the promise of the buds 3 pro per device, I have only received one code. Anyone else having the same issue? This is really poor service. I called and warned them I had only received one, a month ago, only to be told to wait till the end of Feb.

I waited until the end of feb to be told wait more business days. At this point they are sending me on a run around. Its getting beyond frustrating, just give me my code.

[pgn]

Guide: Gift with Purchase  contains the info on these, @JFlondon - and read into the comments on that guide for further info.

[Dave-O2]

Morning @JFlondon 

Can you please drop me a PM with the mobile number linked to your order and i'll get this checked out 👍

[JFlondon]

I'm already aware of this. As I stated I only received 1 code, but mad 2 s25 Ultra pre orders at the same time. Both phones arrived on the same day but only one received the code.

[pgn]

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@JFlondon wrote:

I'm already aware of this. As I stated I only received 1 code, but mad 2 s25 Ultra pre orders at the same time. Both phones arrived on the same day but only one received the code.

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As requested above by the Forum Manager @Dave-O2 - drop him a Message privately here and let him dig into what has happened to your order and the second code,@JFlondon - good luck!

[Stew5675]

Hi Dave I ordered a s25 ultra but haven't received any codd for my buds can you help? 

[Cleoriff]

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@Stew5675 wrote:

Hi Dave I ordered a s25 ultra but haven't received any codd for my buds can you help? 

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@Stew5675 

You need to tag @Dave-O2 like this so he can respond to your message.

[Jay3354]

I'm on the same boat with the pre order offer for a code for the buds 3 pro. I haven't recieved any codes at all. Other people I know who had got the s25 ultra had recieved theirs within 2 weeks!

[Enlli]

They can take up to 40 to 45 days to arrive. 

Less than 30 days (as per Guide: Gift with Purchase  ) is unusual 

[Dave-O2]

Morning @Stew5675 

Has it been over 30 days since your order was purcahsed?

If so, please drop me a PM with your mobile number 👍