Do you have to be an O2 customer to buy via the O2 shop?

[stephenhilldfc]

I purchased a pair of Airpods last week and despite the money being taken out of my account and a promised delivery date of the 8th November, nothing has arrived.

I contacted O2 Customer services and they said that the order is stuck in processing and the reason why is because I don't have an O2 mobile contract?! Urm...... what? That's the first time I've heard of an online shop only being open to people on O2 mobile contracts - can anyone confirm / deny this? There is nothing online which suggests this. If it is true, then it is a terrible business model!

The only option they could give was to refund the item (which apparently will take up to 7 days....).

[madasaf1sh]

@stephenhilldfc 

To buy online with credit from o2, it does help to be an o2 customer, but it isn't 100% necessary..

TBH, I would cancel and order from another retailer, who also offers credit facilities

[MI5 · Accepted solution]

Complete rubbish @stephenhilldfc 

If you search the forum you will see it's O2#s useless systems with many others who have orders stuck in processing and nothing to do with an O2 phone number.

[stephenhilldfc]

Thought that would be the case @MI5. If it's any further confirmation, after cancelling my order via customer services, I then returned to the O2 shop and ordered the same pair of airpods but this time selected the 'click and collect' option. Within a hour I received confirmation that the airpods were ready to collect, and I collected them without any issue.

The only annoying thing is that I know need to wait 7 days for my original order to be refunded... 

[MI5]

Good luck @stephenhilldfc 

Refunds are another black hole with O2 🙄