Solved: Re: Contacting O2

scotleag · ‎31-05-2018

Hi, hoping someone can help me. I need to cancel my O2 order. I've tried four different ways without success. Local shop was no good. I tried online assistance but the screen just keeps saying 'looking to see if an assistant is available' and never alters. I'v tried two numbers from the O2 website 0845 6576798 & 0344 809 0222, both of which are unavailable. Can anyone help please?

Thanks

Cleoriff · ‎01-06-2018

@scotleagYou can cancel by phone. Have a look at this guide

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Veritas Numquam Perit

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MI5 · ‎31-05-2018

All ways to contact here mate http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-05-2018

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

scotleag · ‎31-05-2018

Thanks. The 'unrecognised' numbers are the ones I got following that link I'm afraid

scotleag · ‎31-05-2018

Thanks. I've now tried these but after going through the automated process the line goes dead. I'm really at a loss as to what to do.

jonsie · ‎31-05-2018

One of those numbers gets you directly through to an adviser but I forget which one.

The other way to go is to use the chat link on the complaints page. Scroll to the bottom....

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-05-2018

0344 8090202

Then 2

Then 4

That should get you through to a human, after ringing through and putting you in the contact centre queue.

jonsie · ‎31-05-2018

Unless the call cuts off. ....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-05-2018

True but it's 'other pay monthly query' so hopefully more robust.

MI5 · ‎31-05-2018

Must be a fault on the system as the numbers in the contact link usually work fine for everyone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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