Broken screen

[Floorbrite16]

I have broken the screen on my phone and need a repair please. I do have insurance on my phone 

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

https://www.o2.co.uk/help/digital-services/o2-insurance

[Marjo]

Hi @Floorbrite16 , sorry to hear about your phone screen. 😞

There's some good info above from @jonsie on what to do so hope you got everything sorted ok. Don't hesitate to come back to the community to ask if you have any other queries at any point.