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Adding product to on line management

Anonymous
Not applicable

on ‎04-05-2015 10:21

on ‎04-05-2015 10:21

Hi, I am trying to add a sim only contract to my on line management and it keeps telling me that the system cannt find the phone number, so wont let me add it? 

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MI5
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on ‎04-05-2015 10:47

on ‎04-05-2015 10:47

Give cs a call on 202 for help adding the number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-05-2015 12:40

on ‎04-05-2015 12:40

If its a new number it may take a few days to be registered on the system. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable
In response to jonsie

on ‎08-05-2015 15:10

on ‎08-05-2015 15:10

Hi @Anonymous were you able to sort this out?
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Anonymous
Not applicable
In response to Anonymous

on ‎08-05-2015 17:24

on ‎08-05-2015 17:24

No, it just tells me it cant find the number, ill have to keep receiving paper bills!!

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Cleoriff
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on ‎08-05-2015 18:36

on ‎08-05-2015 18:36

Did you ring CS  (as advised previously) to add this for you?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎08-05-2015 18:40

on ‎08-05-2015 18:40

I guess not.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎09-05-2015 09:57

on ‎09-05-2015 09:57

@MI5 wrote:
I guess not.....

My guess too....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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