This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Deleting Account

Anonymous
Not applicable

on ‎09-07-2015 21:52

on ‎09-07-2015 21:52

Dear O2 Team,

 

I am writing in order my o2 account, since I have changed to 3 recently and therefore I won't need it anymore.

Would it be possible to do it? I couldn't find any related topic around here, so I've started a new one.

 

Thank you very much in advance for your assistance.

Diana

Message 1 of 3
5,190 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 151986 Posts
  • 651 Topics
  • 28891 Solutions
Registered:

on ‎09-07-2015 22:00

on ‎09-07-2015 22:00

Your online account account cannot be deleted as it is required for audit purposes but it will become dormant after a while.
If you want to cancel your mobile account, help is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
5,182 Views

jonsie
Level 94: Supreme
In response to MI5
  • 96003 Posts
  • 612 Topics
  • 7147 Solutions
Registered:

on ‎10-07-2015 05:07

on ‎10-07-2015 05:07

It will naturally expire after 6 months of inactivity on the account.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 3
5,055 Views
Top