End Duolingo Plus free trial

[PJM]

I was sent a text by o2 saying I could have a 3 month FREE trial of Duolingo Plus. I could cancel before the end of the free trial to avoid paying a monthly/yearly subscription. My free trial ends this month, but I cannot find any way of ending it! I have checked other online comments & it would seem I’m not alone. There’s a lot of angry & confused customers. As nobody is able to cancel before a payment is taken. Please help me as I don’t want to be in the same position. This was the text…

Priority: Planning your travels?

Prepare with the world's most popular language learning app. Get a 3-month subscription to Duolingo Plus, on us. Ends 31 Jul: http://v.o2.co.uk/l4e307q7

16+. Auto-renews at £12.49/month. Cancel anytime. Terms apply. To stop texts, text PRSTOP to 21300

[Cleoriff · Accepted solution]

@PJM 

If this doesn't help Guide: Adding and removing O2 Extras then you need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

[TallTrees]

Hi there @PJM 

Welcome to the O2 Community Forum.

Good advice from @Cleoriff and I do hope you can stop the auto payment.

I have got to say (which isn't terribly helpful🤔) that however tempting

these so called free trial offers are, in my opinion, they are always best

avoided.

Good Luck and best wishes