on 27-02-2024 13:08
I have been having problems with my internet , i keep loosing signal and when connected i either lose the signal or it keeps buffering and can't get into my subscriptions . I was with virgin media i have now put a o2 sim into my phone and have received texts saying the mast was down and was getting fixed in my area , then received another text saying that it was being taken down and applying for a mast to be put up in the area this has been ongoing for 3 weeks now , i contacted o2 call centre several times and was told that my connection would be fixed in 24 hrs that was last week i contacted them again and i still can't get mobile connection i spoke to at least 9 different operators as they couldn't find me on the system as i was getting passed from 02 to virgin accounts . this is becoming an absolute joke , which i need rectifying as i am receiving hospital appointments which i can not download or send , it takes forever to get any connection please advise me of this problem . regards
on 27-02-2024 13:39
If a mast has been taken down and they have applied for another to be put up in the area then that is a long term solution. Planning permission, the inevitable NiMBY challenges, installing the backhaul and building and commissioning the mast can take months.
O2 may try to reconfigure neighbouring masts to help out, but that is not a guaranteed solution.
Not sure these guides will help
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it
on 27-02-2024 17:00
If a network site is genuinely the subject of an NTQ (notice to quit) then while local optimisation will attempt to mitigate the issue, the permanent fix is a replacement site - which goes through the exact same process as any new site build.
The process should begin as soon as legal notices are issued, but the timescales are likely to be a tad longer than 3 weeks!
on 28-02-2024 18:20
on 28-02-2024 18:20
It is not completely clear but do you have a former Virgin SIM in your handset ?
If so, a SIM-swap might help. the easiest way to deal with this is to take your 'phone and photographic identification into your local O2 retail store :-