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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

MY bill

I got an email saying I have to pay £70 outstanding bill but I'm not sure where to pay it. I've longed on my account and it says my balance is £0.00, Can someone please help me.

Resolved! Phone number change

I need to change my phone number due.to some issues regarding a site I can no longer access due to some complications and I no longer want it attached to that number. I need a number I can use for the site as it is partial to a job

Account on my o2

My name is S Ambler, My husband has had the new changes to his my o2 app but mine has not been done and I'm unable to see my bill or any of my account

Unable to access My O2 Account

Hello,Please, I can’t access my O2 account, it’s been saying it will be available after 48 hours and it’s been 5 days now. How do I get it fixed. Thank you.

Resolved! Cancel my subscription

Hi,I moved to the USA 2 months and I would like to cancel my subscription and my line. could you guide me with the steps I need to do .thank youbest Emmanuel

Access to my account

No matter what I do I am unable to access my account, so I can’t see what my data usage is, what extra charges are for etc. I migrated from Virgin Mobile several months ago and originally was ok but all of a sudden when I log in it tells me I have no...

Resolved! O2 switch up

Hi I took out new contract but wanted switch up also can I add this thanks I'm within 14 days since started

Cant log in to app or website

I have just received 2 emails from O2 both saying my bill is ready. When I've tried to log in and view them on the website it says "Oops. We've had problems finding your account Click here and that should solve it." When I click there doesn't show an...

Can't log into my o2

I've been logged out of my o2 and now it won't let me back in, nothing but problems with o2 honestly can't wait till my contracts up to get away from them

International usage

I’m currently in Germany and have the international usage bolt on active. However I am unable to connect to data roaming.

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