This is a customer to customer Community so we can't access accounts
Contact O2 by one of the methods in the guide
Guide: How to find help & contact O2
Or
You can get in touch with the Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
