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keep charging wrong bill

CYoung
Level 1: Joiner
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on ‎04-10-2023 13:52

on ‎04-10-2023 13:52

My package is supposed to £3 per month, I don't understand why keep charging me £7.03. Very annoying while can't find the right one to sort this out

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MI5
Level 94: Supreme
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on ‎04-10-2023 13:58

on ‎04-10-2023 13:58

@CYoung 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎04-10-2023 14:39

on ‎04-10-2023 14:39

Does your bill not explain what the charges are for @CYoung ?

Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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