esim

[Elena5]

Hello,

I would like to change my sim to an esim, please.

[MI5]

@Elena5 

If you really must, pop in store with photo ID, but there are issues with esims that should be avoided if not completely necessary.

[pgn]

Not recommended, but if you wish to, best way is to go into an O2 Shop, with your phone and valid photo id, @Elena5 

https://stores.o2.co.uk/

Meantime, search the forum to see how others fared using O2 eSIMs, it is not pretty, for example:

https://community.o2.co.uk/t5/Discussions-Feedback/My-experience-trying-to-get-an-eSim-from-an-O2-st...