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cant seem to make a call on my mobile even though ive got data

ATurner
Level 1: Joiner
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on ‎07-08-2024 14:53

on ‎07-08-2024 14:53

I hvae an 02 contract and pay monthly and have plenty of gb left but it won't let me use my phone when not at home using my my own wifi

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jonsie
Level 94: Supreme
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on ‎07-08-2024 15:03

on ‎07-08-2024 15:03

Is this an iphone?

If so, change the APN setting in network settings to mobile.o2.co.uk

Also ensure mobile data is switched on

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎07-08-2024 22:18

on ‎07-08-2024 22:18

@ATurner 

Sounds like your sim is disconnected or you have a phone fault. 
Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 
https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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