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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9594 Views
  • 1 replies
  • 1 kudos

Resolved! PAC

Is there another way to receive my PAC other than via SMS? As there is something wrong with my messages, they are not going through. I need my PAC to switch back to myold provider

Dee_Gray2 by • Level 1: Joiner
  • 558 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app has an old number attached to it which no longer exists

Hi, I transferred my phone number from a different provider a year ago, but on My O2 app is still the original number that came with the SIM which no longer exists. Meaning, I cannot login to my O2 account on a new device because it keeps sending the...

Incorrect bill charge

Bill Summary for *********** 07/08/2024 Charge of £0-15 for premium text to Twilio (Bill Ref. 67975) that I have no recollection or record of making. I wish this charge to be deleted. [Mod edit: Please do not share personal details as your posts are ...

Alan001 by • Level 1: Joiner
  • 1099 Views
  • 10 replies
  • 0 kudos

No service

I have no service on my phone

Mariana3 by • Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Cancel my number

Hello, I would like to cancel the number but I can't do it anywhere and I don't use this number anymore and I still pay for it

angelika5 by • Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Not received codes

To sign in to my account there saying send me a code but then I don't get one and it says to many codes sent

Rob90 by • Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Still Waiting!!!

Ordered a upgrade on the 30th of June, 1 month later endless calls to customer support going round in circles and the issue still isn't resolved. Order showing as processing and nobody with the ability to give me any answers other then wait 5-10 work...

NH24 by • Level 1: Joiner
  • 784 Views
  • 3 replies
  • 0 kudos

elee36079**Personal info**

I been cut off can I be put on I pay my bill.monday I need my phone because am a career for my dad

Emma66 by • Level 1: Joiner
  • 351 Views
  • 2 replies
  • 0 kudos

my o2 log in

i am not receiving access code on my phone number 

Sofia_P by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

O2 Charges

Hi, please can you tell me my extra charges for this months bill as I am unable to see it on the app

mk300 by • Level 1: Joiner
  • 344 Views
  • 2 replies
  • 0 kudos
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