Re: can’t log into my account

BillyBoB23 · ‎28-03-2024

Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!

MI5 · ‎28-03-2024

@BillyBoB23

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BillyBoB23 · ‎28-03-2024

NO help !!! just link the hours of wait to speak to someone 😠

MI5 · ‎28-03-2024

Keep trying.

There's no where else you can get it sorted.

Early morning is best to call at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎28-03-2024

@BillyBoB23 wrote:
Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!

@BillyBoB23

Try deleting the app from your handset, restarting the handset and then reinstalling an up to date version of the app. 👍

MI5 · ‎28-03-2024

Guaranteed not to work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎28-03-2024

Agreed @MI5

O2 need to fix it for the op... another case of bad advice..

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-03-2024

I think it's called repetitive posting syndrome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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