Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

MY O2 App not working for me anymore. Why is this?

This app is no longer allowing me to see my details. It stopped working some weeks ago. Why is this?

Can't log in to app

I can't log in to the app, I've been an 02 customer for over 20 years

Resolved! Paying my latest bill

Hi, I left the O2 a couple of months ago. But apparently, I still have to pay some bills. I couldn't find how much I need to pay or how to pay on my O2 website. I would appreciate it if you can help me. Thanks,

Suspected fraud

I’ve tried calling 202 to report a suspected case of fraud on my account but I haven’t been able to get through to anyone. I was kept on hold for 10 minutes the first time. And then 5 minutes the second time

Why can't I access my O2

cancel a contract

I would like to cancel a contract I am within the 14 day period

Active accounts disappeared from MyO2

I just tried to check how much data I have left this month and found that my pay monthly account has disappeared. I genuinely have no idea why anyone stays with O2, I've had a terrible experience from the moment I was locked into a contract. I recent...

Moved to Australia and no longer using +44 number

I stopped using my +44 number with O2 back in November. I forgot to cancel my contract so I've been paying since then. I want to cancel/pay it off now, but can't access the My O2 app without my O2 sim card (which I've now lost). I called O2 which use...

My 02 app not working

I’ve been with 02 for years and I have suddenly been logged out of my app and I have tried resetting my password and it says to contact you as something has gone wrong

Simcard

Hi I have inserted my new simcard and it is saying no service

O2

Forum Posts