Unknown order

[Lucy231]

I received the following sms notification but I’m not aware of this order - please can I have some clarity on what this is.

Just confirming your order has gone through - thanks. Your order number is NC78789155, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

[TallTrees]

Probably a scam @Lucy231 

Read

Guide: A Guide to Deal with Spam/Scam Calls and Text 

You can also query with o2 customer services Here 

Guide: How to find help & contact O2 

[MI5]

@Lucy231 

It's a billing change and an auto generated message by the system.

No scam and nothing to worry about.

[Dave-O2]

Hello @Lucy231  

Thanks for flagging. So I can confirm what this SMS is linked to can you please drop me a PM with your mobile number and a screenshot of the SMS?

Thanks

[MI5 · Accepted solution]

@Lucy231 

Feedback from O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.