Suspect text

[DJG5]

Hi. I have received a text saying my order has gone through. Order No.NC79015004. I have not ordered anything. Is this a scam

[TallTrees]

Hi @DJG5 

Probably a scam. Do not respond or give any details. There seems to be quite a few of these popping up here.

Read this if it helps

Phishing, Smishing & Scams. Latest info & advice. 

If you need you can contact o2 here

Guide: How to find help & contact O2 

Phone numbers and social media contact

[MI5 · Accepted solution]

@DJG5 

Info from O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.
You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app
Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.