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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Deactivation

I’ve just had a text confirming an order has gone through but I didn’t order anything

Mast issue affecting signal at home

For the last 2 - 3 weeks I have had poor reception and download issue due to network issue. I have received update text to say still working try to fix in next 7 days. Should I expect some compensation? should I move from O2 to another network?

Mobile data

I have an unlimited data plan but it's saying when I select data only 2gb any suggestions or help to sort it?

Resolved! Can't figure out how to cancel my account

I can't figure out how to cancel my O2 account online. I've moved to a different country and can no longer use O2.

Why am I not receiving my monthly discount

I have a contract for a Samsung phone which I received earlier this year. At the time an O2 representative help set up a discount for me being a key worker but I still have not received this discount. Can you please add this to my account. Kind regar...

Name change

Good Morning, I am looking to renew my phone contract to a sim only deal. However the account from my last contract was in my dad’s name, and now needs to be changed into my name as I am now the one paying. However, when I go to change the details it...

“My order has gone through” text message

Hi there,Just had a text message saying:Just confirming your order has gone through - thanks. Your order number is NC78551205, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history Just confirming we've now removed...

Resolved! Unknown order

I received the following sms notification but I’m not aware of this order - please can I have some clarity on what this is. Just confirming your order has gone through - thanks. Your order number is NC78789155, and you can check on its progress throu...

Resolved! Suspect text

Hi. I have received a text saying my order has gone through. Order No.NC79015004. I have not ordered anything. Is this a scam

Bolt on cancellation

I need to cancel the bolt-on that I added on 17 June. I thought I had run out of data when I could not connect to the data.ThankyouVallerie

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