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Phone not working

Jessicamoriarty
Level 1: Joiner
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Our phones are not working 

Message 1 of 4
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Enlli
Level 69: Guiding Light
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Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 4
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jonsie
Level 94: Supreme
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You need to contact customer service
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
Message 3 of 4
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Oxonian
Level 37: Blazing a Trail
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This app is mentioned in the guides @Jessicamoriarty that you have been directed to ; it is actually quite useful and might solve your problem :-

 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

 

Understand your network coverage


With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

 

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.


It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

Message 4 of 4
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