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Krista1
Level 1: Joiner
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on ‎27-03-2022 17:22

on ‎27-03-2022 17:22

Hi, 

I was wondering if you could help me as I’m in a bit of a situation. I’ve changed jobs and waiting to be paid my first pay check, my phone has been cut off and someone advised me about a “promise to pay” scheme. I was wondering if this would be possible at all as I am very stuck without my services. I’ve tried calling customer service numbers and get no where and I’m really starting to panic as I rely on my phone to get to work etc. If you could help at all that would be appreciated. 

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MI5
Level 94: Supreme
  • 152321 Posts
  • 651 Topics
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on ‎27-03-2022 17:41

on ‎27-03-2022 17:41

@Krista1 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152321 Posts
  • 651 Topics
  • 29063 Solutions
Registered:

on ‎27-03-2022 17:41

on ‎27-03-2022 17:41

@Krista1 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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