This is not customer services @Gina21 - you will need to contact o2 to pay off your final bill.
You can do this using Skype - guide below - using the freephone number below.
Guide: A Guide to Skype
The team you need to talk to are the payment management team, and they are on 0800 902 0217
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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