Paid bill

[Liv9]

Hi it keeps saying that I haven’t paid my bill which I have because it’s come out of my bank 

[Cleoriff · Accepted solution]

Hi @Liv9 

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am