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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Post Code

For credit payment, I need to input Japanese post code. But only UK post code is acceptable . Could you advise me how to input Japanese address for payment.

Resolved! Faulty phone

I'm getting angry now. Where on earth do i find on this damn website where to request a phone replacement? I bought my phone through o2 online and I can see they have my handset bill. The charging port won't charge after 5 charger swaps. I've been ha...

Resolved! Notifications

Why Everytime I call or text someone it tells me my credit ? I do not want that how do I stop it ?

Resolved! Paid bill

Hi it keeps saying that I haven’t paid my bill which I have because it’s come out of my bank

Resolved! Leaving O2

I left O2 2 months ago, but they will have none of it!Support said that O2 works with Rogers in Canada, it doesn't. Seems like they really like taking the money, but are not interested in giving a service.

Resolved! charges

Does my plan include calls to mobile numbers in Poland or do I have to pay extra?

Resolved! Device not delivered

I have recently just joined the o2, and I have ordered for a new phone, it said it’ll be delivered by the 1st of June which is today, however I have gotten any email about wether my delivery has been dispatched or not and so I cannot track my order o...

Resolved! Cant log in

Hi, I can log in on safari on my iphone xr but the app won’t let me log in… it says it’s not accessible and to wait 48 hours, yet it’s been multiple months. I think I’m linked to a family account and this means my data has parental controls and I can...

Resolved! Mobile data activation in Europe

I can’t use my mobile data in Spain on holidays as it is keep on saying that I am not subscribed for using mobile data so it can’t be activated I don’t know how to activate it

Resolved! Useage abroad

Can I use my phone as normal in Canary Islands & Turkey

O2

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