NEW SIM (EVENTUALLY!!) BUT NEW PHONE STILL NOT WORKING EXCEPT ON WIFI

[ThumbelinaPM]

Business Customer of O2 for 25 years.

Recently I thought I had lost my phone so called O2 who sent me a new SIM;  the phone is my own so we are now on a SIM only contract. Thankfully I hadn't lost the phone, it turned up the next day so we swapped the SIM and activated it.

Since then, my hone hasn't worked fully unless I am on wifi. If I leave home and my wifi, I can't make or receive messages or emails or calls. I get "Not registered on network" when tryin to make a call. If I create and send a message, they don't send until I get back onto wifi. 

My phone is two months old and worked fine until I changed the SIM after it had been cancelled as I thought I'd lost my phone.

The O2 shop didn't want to know and said I would have to wait an hour and 15 minutes though I am at work. 

I don't have access to another phone to put SIM into.

I am at the end of my rope with this. I really am.

Can anyone help me please?

[MI5]

@ThumbelinaPM 

Your account will have a bar on it and the new sim will need activating.

Contact business customer services or your enterprise manager.

https://www.o2.co.uk/contactus

[ThumbelinaPM]

The shop activated it while I was in store, they contacted O2 business to do so. Said it would work within 24 hours  - it doesn't.

Who is my enterprise manager?

[MI5]

@ThumbelinaPM 

If you are an enterprise customer you will have an account manager, if not you need to call business customer services.

Numbers in the link above.

[ThumbelinaPM]

So enterprise manager isn't relevant? I am a business customer. 

So can you not help me?

[MI5]

@ThumbelinaPM 

I can't help as I am just a customer like yourself.

This is a customer community, not customer service.

I do not know if you are an enterprise customer or a direct to O2 business customer. Only you can answer that I'm afraid.

I have given you the numbers to call to lift the bars from your account - That is all the help anyone here can give.

Good luck.

[ThumbelinaPM]

I need more than luck! I need O2 to give a toss about me as  a customer! Once I do get sorted I will leave O2, they are an absolute disgrace.

[MI5]

Can't argue with that @ThumbelinaPM 

[ThumbelinaPM]

I can't understand why you guys do this, it is letting them off the hook. Your call though. I'm out...

[MI5]

Mostly out of habit now. 

It used to be a great company and was a pleasure to help out.

Now we get more abuse than anything from customers who think we can fix everything.