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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

App

Hello, I have been with O2 for quite a while now but it won’t let me sign in on the app. I have tried resetting my password but still says there’s something wrong.

Resolved! Problems signing in too check myo2 delivery and orders

Every time I try too log in too my O2 it pops up saying oops looks like we can't find you're account I'm wondering if this could be solved as it has worked but recently I'm unable too login

Resolved! Question about data

Order Number: xxxxxxxxxxxxx Hello, I just renewed my contract in Virgin Media, the agent offered me O2 SIM £5/month with 4GB data for a 18-month contract. But now I see from MyO2 that I can only get 2GB data per month. How can I get 4GB per month? Ki...

This app won't let me log into my O2 account

I'm unable to log into my O2 just keep saying ooops, I am not a new customer

Does Anybody Ever Get Through To Help When They Call?

Been in a queue on helpline for over 20 minutes. Just wondered if anyone ever actually had the helpline answer a call. So bad.

Refund

I just received the following text:is this a scam? Just to let you know we would like to send you a refund of £30.17. Please log in or register with My O2 http://www.o2.co.uk/myo2 and provide your bank account details or contact Customer Service on 0...

Resolved! Cancel contract

How can I cancel my contract

Abroad

My phone isn’t working abroad since changing over from virgin media, how can I rectify this?

Resolved! Paying my final bill

I just received my final bill and i want to pay it now but there is no link attched so please help me to pay itThank You

Resolved! Payment

Having attempted unsuccessfully three times to make my usual monthly payment of £29.32 for my mobile phone I contacted my card provider who confirmed that my credit card is active and working. They further advised that O2 failed or were unable to act...

O2

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