My o2 not working

[Missantionette]

Why is my o2 not working never had issue with it before I have been with o2 over 4 years

[MI5]

@Missantionette 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

[JoeFathers]

I've called o2 about this and after 90 minutes on hold they were less than helpful. Nothing they can do apparently

[MI5]

Standard these days,

Keep trying until you get someone who knows what they are doing.

[Missantionette]

I have tried all this but nothing working I tried my o2 website instead of app got nothing called they just hung up on me 2 time after I got throught kept saying can't hear you when used partners phone 

[MI5]

Suggest you message on social media then @Missantionette 

[Enlli]

@Missantionette @Seems there are lots of problems as people are moved onto the new customer management and billing system

[Missantionette]

How do I get see my bill n pay for it like I used to use the app to do so

[Enlli]

@Missantionette I've been on the new system for some time. I can only view and download my bill from the Web

 https://mymobile2.o2.co.uk

Tend to use the Web now as it does more than the app

[JoeFathers]

Who has the time to keep on calling int he hope that they get through to someone who might actually be able to help? It's been over 2 weeks now and it's still not working. O2 clearly don't have a clue what they are doing.