Solved: Re: My o2 app problem

FionaA · ‎04-05-2022

Now that the app is back up after the meltdown for the past 2 days of being down, everytime I go to check my data usage it has not changed/decreased. Its set at a specific number even though I know it should reflect my usage.

MI5 · ‎04-05-2022

@FionaA

Your account may need a reset.

Try deleting and reinstalling the app or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-05-2022

@FionaA

Your account may need a reset.

Try deleting and reinstalling the app or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

FionaA · ‎04-05-2022

Hi, thanks for the reply. I've tried doing as you said and deleted the app and reinstalled it but it hasn't addressed the issue. I'm awaiting a reply on Facebook messenger.

O2

My o2 app problem

Ending one device on account.

Current data usage itemised details

In Cyprus at the moment

Discontinuing a service

Order