Incorrect name on bills

[Patricia1066]

Hi, hope someone can help 

I joined O2 in November 2022 when Virginmedia set up a VOLT linked account with their broadband one.

 The payment by DD and volt upgrades are working fine, despite the bill having my name misspelled. 
I notified O2 on 23/2/23 using changeofname@o2 email address and got an automated reply only. My bill has not been updated on 21/3/23 a month later. 
I read the help https://www.o2.co.uk/help/account-and-billing/changing-personal-details

My details including full name on myO2 are correct. 

What do I need to do now?

[MI5]

@Patricia1066 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, but it may take a while for O2 to update it.
Thanks

[Patricia1066]

@MI5 thanks for the reply. I don’t use those social media platforms so I’m stuck

. 
Can anyone employed by o2 read this and pick it up please?

[gmarkj · Accepted solution]

Let's see if @O2Sarah- can help then @Patricia1066 

Can you see if you can get this resolved please Sarah?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Patricia1066 I will send you a private message so we can check the status of your account. 

[Patricia1066]

@O2Sarah- Thanks for looking into this. I will update the thread once I have news

[Patricia1066]

Thanks @O2Sarah- @gmarkj @m15 the account name change has been done. 

[gmarkj]

Great to hear - well done @O2Sarah- !