I can’t log in and the number for a code isn’t the right one

[Emilyandscout]

Hi there, the code being sent to a phone to log me in isn’t my number and I can’t change it. It needs to be ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Cleoriff]

@Emilyandscout 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

[jonsie]

Try switching wifi off and use mobile data

Even connect your pc by bluetooth hotspot