Solved: How to Cancel

ACHib · ‎25-08-2023

I had to move abroad months ago in an emergency but have been stuck paying the bill for months. You guys don’t have an email service and I can’t call you because it disconnects. How am I supposed to cancel and why did it continue taking monthly payments after my contract is over?

madasaf1sh · ‎25-08-2023

@ACHib

Use Skype and call 0800 902 0217 Guide: A Guide to Skype

Your contract doesnt just stop when the minimum term ends. For the past 20 years+ this is not how mobile phone contracts have ever worked.

Check this guide as well Guide: Cancelling Your Contract

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎25-08-2023

@ACHib

Use Skype and call 0800 902 0217 Guide: A Guide to Skype

Your contract doesnt just stop when the minimum term ends. For the past 20 years+ this is not how mobile phone contracts have ever worked.

Check this guide as well Guide: Cancelling Your Contract

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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