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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8430 Views
  • 1 replies
  • 1 kudos

Resolved! Cancel Bolt On

Hi, I want to remove/Cancel my Bolt On before I get charged, but am unable to on My O2 App or on the My O2 Website. Can I please have some assistance

TLARS by • Level 1: Joiner
  • 574 Views
  • 2 replies
  • 0 kudos

Resolved! Spending cap

I have a £10 spending cap, but have received £30 charges for calls made whilst in Canada. How and why have I been charged over my spending cap.

Gordon673 by • Level 1: Joiner
  • 640 Views
  • 2 replies
  • 0 kudos

cannot find "manage my details"

need to change security question urgently but cannot find either "Account" or "Manage my Details" tabs on my)2 home screen

oldspice by • Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

Resolved! extra charge

i didn't bought i tune from o2, but it charged from my account. how do i can cancel it?

sanjida by • Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Resolved! Cancellation of Audible

I would be grateful to speak with an assistant, we have been trying to get in touch now for 3 weeks and have had no luck on the app! It shouldnt be this difficult to cancel audible, it was def easier to sign up to it!

LW2 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Supposed to be free !!

I received my code this morning for my FREE earbuds that are now costing me a £1.00 which is fine however the code says invalid?? I've tried various different ways and still nothing any ideas ?

Collette2 by • Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Contact details

Hi, can I have an email address for your customer services and/or fraud department please?

Solfray by • Level 1: Joiner
  • 543 Views
  • 3 replies
  • 0 kudos

Unrecognised transaction

There is a debit on my bill I dont recognise which refers to google play. There is no reference to this on my google play account. What is it?

Banana16 by • Level 1: Joiner
  • 546 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade enquiry

I was just wondering if there was a way I could upgrade and not pay the remainder of my plan in full but monthly with a new plan? I’ve been with o2 for years.

Hannahm by • Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos
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