Solved: Help changing phone number for manage my details

0Legacy · ‎10-11-2023

So the phone number for manage my details I don't have any more and needs to be changed yet it ask you to put in a code sent to that number that I don't have and virtual assistant can't help me.

can you please do something where it asks for my passphrase to update the number

thanks

MI5 · ‎10-11-2023

@0Legacy

No email support, sorry.

You can request support using the form here Accessibility & Vulnerable Customers Policy | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎10-11-2023

@0Legacy

There is nothing anyone can do here on this peer to peer forum.

You will need to call o2 on 0344 809 0202 or 202 from an o2 phone.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

0Legacy · ‎10-11-2023

But what if I can't speak over the phone what then? surely o2 have a option for people that can't speak? like email

Enlli · ‎10-11-2023

Other option is Social Media

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

0Legacy · ‎10-11-2023

thanks and what if I don't do Social Media?

About some years back I got support by o2 by Email do they still support that?

MI5 · ‎10-11-2023

@0Legacy

No email support, sorry.

You can request support using the form here Accessibility & Vulnerable Customers Policy | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

0Legacy · ‎10-11-2023

That should do thanks

MI5 · ‎10-11-2023

You're welcome @0Legacy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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