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Data usage

Tojka
Level 1: Joiner
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on ‎24-11-2024 20:08

on ‎24-11-2024 20:08

I bought a bolt on of 4gb, whilst I still had over 1gb left. Literally 20 minutes pass by and I get a message saying that I’ve used up all the data including the add on bolt on? How does that work?? 

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MI5
Level 94: Supreme
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on ‎24-11-2024 20:25

on ‎24-11-2024 20:25

@Tojka 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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