Contract end date

[tomhollins]

Hi. I need to switch out from O2 as the network coverage is not adequate at my work. I need to find out what my contract end date is. There is no info under myO2 and I cant even find a live chat link or a phone number anywhere on the website. Some spectacular customer avoidance. Any tips on how I can find this information? I then need to link our volt benefits to my wifes O2 account rather than mine. Again it would be really handy to talk to someone to sort this.... but any suggestions? Thanks

[Cleoriff]

@tomhollins 

Text INFO to 85075 (free text)

OR

Look under upgrade in your MyO2  https://mymobile.o2.co.uk/

The upgrade date is the end date of contract.

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

[Oxonian]

Welcome to this O2 community forum @tomhollins. 😀

Regarding your Volt question :-

Volt Megaguide 

You will appreciate that this is a customer to customer community so we cannot access your account or offer other direct help. If you need to contact O2, I recommend that you message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 👍

[humanoid1111111]

I don't know why people respond by saying this is not customer service on all the questions related to people trying to find where their contract end date can be found in their online account. This is not a question that requires customer service, it should be information that can bee freely shared, but nobody seems to ever reply to say where it is, other than, this is not customer service, which helps nobody. It's obvious this information is made difficult to find in your account, and there are zero help articles to show people where to find this information either. One can only assume that they want you to not know easily, so they can continue charging people.  Do you know where that info is in the online account?!

[Enlli]

In MyO2 App 

Manage your Account > View or Change your Tariff 

 

[TallTrees]

Hi @humanoid1111111 

Lots of info given to previous requests

And

Text INFO to 85075 (free text)

OR

Look under upgrade in your MyO2  https://mymobile.o2.co.uk/

The upgrade date is the end date of contract.

[Oxonian]

A warm welcome to this O2 customer to customer community @humanoid1111111. 

Please bear in mind that everyone here is a customer, just like you ; we do not have access to O2 systems or customer accounts. That is why we state that this is not customer service ; but @Enlli and @TallTrees have shown how any customer can find or obtain this information. 👍