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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Paying final bill

I’m trying to pay my final bill but my o2 app isn’t showing it. When I tried calling they said my security code was wrong but it wasnt

Can't login past security code page

Hi, I can't log in to my O2 account. It takes me to the security check page, where it says it sent me two texts, one of which will be a code to enter into the web page. Firstly, I never received any text; second, there is nowhere to enter any code on...

Resolved! What are my rights?

I attempted to upgrade my Apple Watch 2 months ago and it has never worked - stupid error 26. I have been on chat/phone/social media etc trying to get it sorted with customer service since the 1st day I received the watch. 2 MONTHS later they are sti...

Logging in

Just ordered an eSIM, have verified my email address but I can’t log in to myo2 as you only want to verify through the eSIM I just bought which isn’t installed yet

Can't log into my O2 app

I can't log into my O2 app the screen is flickering .

Cancellation

I cancelled my order two weeks ago and still haven’t received my money back

how long for credit check?

i applied for a new plan including a phone on Tuesday but I'm still waiting for the credit check, how long will this take?

Resolved! I need to get a VAT recipt

I need a VAT receipt for my bill as it's for business use

Unable to sign into my new o2 account

I just got a new eSIM with you and have created a new o2 account however I am unable to login as the verification code has been sent to my temporary phone number. Would it be possible to use another phone number to resolve this issue

Resolved! Lost Sim

Hi, I have lost my sim and need to get a replacement sent out. However, I can't call you to do this

O2

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