Cannot cancel a bolt on

[JonA]

For some reason, I cannot access the bolt ons page on My02. It simply states that 'you cannot access this page right now'. It has been like this for months. This means I cannot cancel the Disney+ bolt on I have there. How can I please cancel this bolt on so I am no longer charged for Disney+ every month.

I have tried calling but there is no means by which to cancel a bolt on. I can only add bolt ons but not remove them? is that legal? 

All the best,
Jon.

[pgn]

This any help, @JonA?

It deals with O2 Extras, of which Disney is often one:

Guide: Adding and removing O2 Extras  

Otherwise contact O2 via Social Media: Guide: How to find help & contact O2 

Good luck!