Can't log in to my o2

[Harry6]

I can login on the website but when I try and login on the my o2 app I get this message: 

Something went wrong.

Oops. My O2 isn't available to you yet. If you're new to O2 it can take up to 48 hours for your account to be ready. 

Been over 2 weeks and same message! Also my O2 account doesn't seem to recognise my mobile plan 🥲

Any advice much appreciated

[Cleoriff]

@Harry6 

I'll ask @O2Georgina to help you in the morning.

[jonsie]

Have you tried deleting and reinstalling the app?

[O2Georgina]

Thanks for the tag @Cleoriff 

@Harry6  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina 😉

[SKMus]

I'm having the same issue. Can you help?

[SKMus]

I'm having the same problem. Can you help?

[Adam992]

It doesn't let me Login it says I can manage my account on the website when I need to make a plan not a stupid manage

[z_w]

Ive had the same issue for about a week, any way i can get it fixed?