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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Request to unlock device sent today, i want to cancell, it was a pin locked but now ok

Request to unlock, please now ignore i have now opened with correct pin.

Resolved! Scammed

I took a call from who I thought was o2. They said they were granting 30% contract discounts due to good customer circumstances. I should have realised this wasn't right, But I agreed to the discount verbally they then sent me a code to confirm who I...

Resolved! Loyalty awards?

Are they any loyalty programmes for people who have been customers for years? I've taken out a flip 4 contract but realise after all the years that the good deals always seem to go to new customers.

Resolved! Promotion for free headphones

Hello there, on the day i updated my phone, the person let me know that i am eligible for a promotion for free headphones that i can apply on my O2 account, I would like more help as I can't seem to find it myself. Thank you!

Resolved! Cancel my contract

Hello morning can you let me know how Can I cancel my contract in o2 sim , I’m moving to abroad I’m not gonna use this sim anymore I just wanna cancel my contract when I Back to come here will get new sim of o2

Retrieve PAC code through myO2 since I have multiple devices and call centers are closed.

Hi, where excalty do I navigate to on my O2 to retrieve my PAC code?

Resolved! changing payment method for iPad surfer sim

my SIM card for iPad does not appear on my o2 account. I want to change how I pay the bill. How do I do this?

Resolved! Increase purchase amount

I want to increase the amount I can charge to my phone bill when making a purchase for something separate like, buy a ps5 game

Resolved! Missing audible credits?

Hi.Due to a new contract with virgin/O2, I was offered and took up a years free Audible membership. This started on 26/2/22. I have not used any credits since it started. My expectation assuming my sums are correct is that I should currently have 9 c...

Rolling Data

Why don't Pay Monthly customers also get the benefits of the Pay As You Go customers, regarding the Rolling Data offer.. It's basically the same, but we pay by direct debit. Please explain & consider expanding the offer. Regards Mal

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