Broken Phone

jacqui13 · ‎04-10-2024

Hi I'm wanting to upgrade my phone as my current one has broke, because of this I cant receive verification codes which i need to upgrade my contract.

Could you please give me some advice regarding this or should i just go to an O2 store?

Thank you

madasaf1sh · ‎04-10-2024

@jacqui13

Just go to an o2 store, with photo ID is the best and quickest way to upgrade.

Just a warning though, if you still have a balance on your current device plan this will need to be paid off in full before you can upgrade.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎04-10-2024

@jacqui13

You can put your sim in another phone to receive the code.

Guide: Upgrading Your O2 Phone

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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