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Being charged extra abroad

AmyDavidson
Level 1: Joiner
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Hello , I have Ben charged £42.92 extra when abroad but I have not made any calls, texts or used data and I am connected to free Wi-Fi. Please can someone contact me or help

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Bambino
Level 86: Prestigious
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@AmyDavidson You need to check your settings to make sure you have your mobile data turned off. Your apps may be updating in the background.

Not knowing where you are, you are also possibly being charged for roaming: Roaming on O2 - All you need to know - O2 Community

You can reach O2 via social media if you have any questions:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24462 Posts
  • 1067 Topics
  • 3836 Solutions
Registered:

@AmyDavidson You need to check your settings to make sure you have your mobile data turned off. Your apps may be updating in the background.

Not knowing where you are, you are also possibly being charged for roaming: Roaming on O2 - All you need to know - O2 Community

You can reach O2 via social media if you have any questions:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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