Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My name and email address are spelt wrong

My name and email are spelt wrong on account

Resolved! Billing address

Hi, I need to update my billing address on my account. It doesn’t seem to be working on the app. Can you let me know how I can update this?

Call customer service

What is the number, short number to call 02, to speak to a person

Resolved! Cannot access MY02

I get an error saying "oops there's been a problem....sometimes it can take 48 hours". My sim has been active for almost 2 weeks. I just want to log in and see my data usage.

Resolved! Logging in

I am not receiving the email to verify my email address. It has failed 4 times

Resolved! My account was closed

Hi, dear Sirs, there appears to be a mistake, I closed my account on in January 2023 I have just realise that monies are still leaving my account. I would like a full refund for that period from the close of the account. Thank you [Mod edit: Please d...

Resolved! Cancel my o2

Im Calling 15 times getting rejecting calls want to cancel my o2 card half year becouse im done pay my device plan . Now im paying 40£ for nothing im not using this card and not possible to cancel ! Last time i go in o2 shop calling from them number ...

Resolved! Changing password for my o2

I have been switched from Virgin to o2. logged in via instructions from text however I cannot change my password as you keep asking me to enter a 6 digit code which after several attempt you have not sent me.

Resolved! Agent

I try to get in my O2 app and it keeps saying it isn't available

Resolved! Ending a contract

I'm posting this on behalf of my 84 year old dad who has alzheimers. You sold him a sim contract that has now on until next year. He doesn't even have a smart phone. When I complained your response was to let us know he could upgrade and buy a phone....

O2

Forum Posts